In the article, Can you teach people to have empathy?, by BBC Magazine, they talk about teaching people to have empathy. "98% of people have the ability to empathize wired into their brains - an in built capacity for stepping into the shoes of others and understanding their feelings and perspectives (Magazine 1)." People can learn to have empathy by listening, reading books, and radical listening.
By listening to a friend or family member, you are able to walk in their shoes. "Listening out for people's feelings and needs - whether it is a friend who was just diagnosed with breast cancer or a spouse who is upset at you for working late yet again - gives them a sense of being understood (Magazine 3)." Listening to someone carefully, and listening to what their going through, is having empathy.